"It’s not hard to find a fabric — it’s hard to find the right one with the right feel, MOQ, and style the client likes. I often compare dozens of swatches for just one choice."

"When calculating costs, I always ask myself — if I were the customer, what kind of quote would I want to see? Clear, reasonable, and well explained. That’s what I aim for every day."

"Handling after-sales issues is never easy. But when customers feel we’re solving, not shirking, I don’t mind spending more time communicating."

"One time, a shipment was misrouted. I stayed up all night finding a solution and redirected it through another port. The customer never even noticed — and that’s exactly the result I want."

"I track dozens of orders every day, and my biggest fear is missing a detail. I keep an eye on things until the goods are truly in the customer's hands."

"One client revised a sample 6 times before they were satisfied, and I totally understood. If I were launching a brand, I’d want that first piece to feel just right too."

"If I miscommunicate even one sentence to a supplier, it could mean a returned order on the customer's side. That’s why I write every confirmation email with extreme care."

"Customers can't see how we inspect products, but we know that even a tiny flaw can affect their brand’s reputation. That’s why I’m always pickier than the customer."

"Clothing isn’t just a product off an assembly line — especially when it’s custom-made. We double-check every detail. Once, our team worked three late nights in a row for a rush order. When the customer said, 'Fits perfectly. Super happy,' we knew it was all worth it."

"A customer once messaged me at 2 a.m. to ask about an order. I had already clocked out, but I replied anyway — because I know their business depends on our timeliness and transparency."

"Every day, we race against time. Packing a little faster and shipping a little more accurately — that’s the simplest promise I can make to our customers."

"Once, a customer wanted a bag that was already out of stock. I went through three markets and finally found a few in the corner of a warehouse. When he received the goods, he messaged me, 'You're amazing.' That moment made all the effort worth it."